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DCV Evolution: We Continue Working and Training the Market to Renew our Services Platform

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In addition to theoretical and hands-on training, DCV provides customer service channels dedicated exclusively to address the platform's requirements and the interactive learning website.

 

The second and last training cycle is soon to start, and it will focus on the start-up of the new DCV Evolution (DCVe) platform planned for November. This cycle, the second for 2021, includes theoretical sessions, hands-on workshops, and market tests. It will start on July 29. Once this process has concluded, we expect our operators to have all the tools and information required to complete the first transactions in the new DCVe platform.

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The first training cycle took place during the first semester of 2021 with more than 470 attendees; it also included a stage of guided workshops and market tests in which the market users had the system available to practice on the DCV Evolution platform.

In addition to training, Depósito Central de Valores (DCV) has made available for the market, customer service channels exclusively dedicated to address the requirements of this important project, such as a call center, an executive in charge of each company, and an email address for DCVe customers. Also, a website with interactive learning services that teaches how to process the principal operations of the platform through examples has been made available. This site can be accessed as many times as needed from any location or device. For DCV it is an important support tool that also allows us to follow up on the operators' progress.

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We want to invite the DCV operators' team leaders and the entire market to check out our newsletters and website. We have made available information sessions and meetings to keep everyone up to date with the latest news. Please check our website on the Evolución menu to find all the content on newsletters, manuals, documents, and more.

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Should you have any questions, do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We are approaching the critical dates of the project, and it is vital for the market to remain committed and actively participating in the activities that DCV is planning.

DCV Evolution is the most important renewal project of the CORE application, which upgrades the current business processes and adheres to the best international practices of the securities depository industry. With the preceding in mind, DCV signed a strategic alliance with Nasdaq, a well-known global company with strong technological capabilities.

 

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