With its new API services offering, DCV seeks to transform its interaction with its clients, providing secure and efficient access to information and marking a decisive step towards technological modernization in the capital markets.

EDepósito Central de Valores (DCV) is launching a new service based on APIs (Application Programming Interface), adapting to financial market trends and improving interoperability with its clients. This allows the exchange of information through secure channels, offering greater flexibility, timeliness, and efficiency compared to traditional methods such as files and reports.

Guillermo Toro, the Company's Technology and Cybersecurity Manager, says: "The main objective of this project is to modernize and digitize our communication with clients, facilitating access to real-time information through a secure channel." This new service provides an agile means for DCV's clients to obtain information to feed their internal systems, thus optimizing the use of time and resources.

With the first APIs available, which include balance and transaction queries, DCV begins the transition towards modernizing its integration channels.

In the long term, DCV has a more ambitious vision: to replace all current interactions with its customers through files with APIs. Although this process will be gradual, progress has already been made with pilot programs with some depositors, and the offer is expected to expand with new APIs under development, such as those for querying pledges and registering transactions.

In addition to improving efficiency, the implemented APIs are designed with a strong focus on cybersecurity. This new scheme reinforces the protection of our participants' information by allowing a more controlled and secure exchange through standard authentication schemes. Security is a priority in this initiative, especially in a context where cyber threats are increasingly prevalent in the financial sector.

This approach not only automates the delivery of information but also frees the end user from routine tasks, allowing for more strategic and personalized customer service. "With our focus on the client, we want to support our depositors in automating their processes, with a strong emphasis on security and paving the way for future initiatives that respond to their needs," Toro added.

With these innovations, DCV reinforces its commitment to modernization and security in an increasingly digital and dynamic capital market.

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With a comprehensive approach, DCV renews its certifications in business continuity and information security, reaffirming its commitment to the protection of its clients' assets and resilience to any challenge.

In an increasingly challenging and dynamic environment, Depósito Central de Valores (DCV) has successfully renewed its international certifications in Business Continuity and Information Security Management Systems, a clear sign of its commitment to operational excellence and the protection of information assets.

After rigorous follow-up audits, the company maintains its ISO 27001 certification, which ensures compliance with strict information security controls, and also ratifies its ISO 22301 certification, which validates the company's ability to respond effectively to disruptive incidents that may affect business continuity.

"This process not only validates that we are complying with the highest international standards but also reinforces our position as an internationally competitive entity. It is a recognition of the effort of the entire team," says  André Medel, DCV's Deputy Risk and Business Continuity Manager.

Being certified does not guarantee the absence of incidents, but it does ensure that the company is prepared to contain, remediate, and recover effectively within the established target times.  

The certification process, carried out by The British Standards Institution (BSI), one of the most recognized global certification companies, has been quite a challenge for the DCV team. The success of the certification depends on technical compliance with international standards and, in addition, on the total commitment of the organization, from top management to each of the company's employees.

"We maintain a comprehensive management system that involves all levels. Auditors interview senior management and tactical and operational personnel to verify that our processes are aligned with the requirements of international standards. It is a comprehensive process, but it is also an opportunity to demonstrate that we are committed to continuous improvement and information security," adds André Medel.

New challenges and the commitment to continue improving

Next year, DCV will face another challenge: adapting to the new version of the ISO 27001 standard. This process involves careful planning and implementation of new strategies to ensure compliance with the latest requirements.

In this regard, the company has a multidisciplinary team working on a gap analysis to ensure that they are aligned with the new version of the standard. "It's a complex job, but we know that by meeting the standards, we will continue to stay ahead of the curve," says DCV's Deputy Risk and Continuity Manager.

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The senior partner of Virtus Partner was the special guest in the second panel of this year, which addressed the importance of making things simpler to compete in a disruptive environment.

During the second meeting of the 2024 "Capital Markets Conversations,", Marcelo Larraguibel, senior partner of Virtus Partners, talked about "Making things simpler to compete in a disruptive environment," where he highlighted how the simplification of processes and structures allows organizations to respond rapidly to changes and leverage opportunities in a market characterized by constant innovation and growing competition.

The meeting, held at the offices of Depósito Central de Valores, welcomed DCV's clients and relevant stakeholders of the financial industry. The event, hosted by DCV's General Manager Rodrigo Roblero, was an interesting instance for analysis that promotes relevant discussions for the industry and its link with financial market issues that are currently important for society.

Based on recent data and his vast experience, Larraguibel noted that 65% of CEOs have seen their businesses highly disrupted in the last year, and 87% anticipate that their industry will undergo moderate to considerable changes in the next three years.

"The increasingly complex external context is putting pressure on companies to adapt. Organizations that do not simplify run the risk of losing competitiveness" said Larraguibel. To address this reality, he stressed the importance of eliminating redundant activities, simplifying hierarchical structures, and automating repetitive processes.

He also stressed the fact that adopting a culture of simplicity not only improves agility and productivity but also enables organizations to respond more quickly to market changes. "Simplifying is necessary, but not enough; it is also key to continuously innovate to adapt and thrive in a disruptive environment," he added.

Rodrigo Roblero pointed out that currently, for executives, "the key challenge lies in how to simplify the decision-making processes within companies, ensuring that both boards and senior executives have clearly defined roles that are aligned with that vision." 

There was consensus among attendees that these types of conversations are much needed to foster the exchange of ideas, generate new perspectives, and find innovative solutions to the challenges faced by the industry as it adapts to a digitally transformed environment.

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The digitization and automation project introduces the generation of reports and electronic transactions, thus replacing the traditional physical forms and manual authorizations.

Depósito Central de Valores (DCV) has taken a step forward in its effort to modernize and optimize its operations by implementing a digitization and automation model for equity deposit and withdrawal processes. This advancement is part of an organizational roadmap to improve operational efficiency, response times, and user experience.

The benefits of the new digital model are, first, time optimization because transactions will be processed faster and more efficiently through online interfaces, which also include digital registration and data validations.

Second, the incorporation of an electronic signature for authorizations will add another security layer, eliminating the need for manual validations and physical signatures. Finally, transactions will be approved in a more expedited manner, considering the authorization of issuers through detailed electronic reports, reducing manual work and the physical exchange of documents to increase the security of transactions.

On the other hand, the adoption of modern web applications and advanced security protocols compatible with the most widely used browsers significantly improves user experience. Processes will be faster, and they will create traces for all those involved, facilitating audits and following-up transactions.

Also, access to applications will be unified through the same current credentials (user, password, and token), which simplifies and ensures access.

With this new digitization and automation model, Depósito Central de Valores reaffirms its commitment to innovation and operational efficiency, adapting to the current technology challenges and improving the security and level of satisfaction of its users.

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“This new Sustainability Policy is the roadmap that prioritizes our adaptation to the social, environmental, and corporate governance challenges that we face as a society," said Rodrigo Roblero, General Manager of Depósito Central de Valores.

In the ongoing quest for better governance and transparency practices, this year, Depósito Central de Valores decided to advance in the design of a Sustainability Strategy through a participative process that involved its collaborators and directors. 

This initiative aims to formalize and provide visibility to the social responsibility undertaken by the company with its clients, shareholders, regulators, collaborators, communities, and other stakeholders. Its purpose is to promote trust according to our corporate values and lead by example.

"This milestone is an important step in our ongoing commitment to contributing to the company's sustainable development. Our Sustainability Strategy is, without a doubt, the roadmap that prioritizes our adaptation to the social, environmental, and corporate governance challenges that we face as a society," said General Manager Rodrigo Roblero.

Regarding commitments, the strategy comprises four fundamental action pillars: strengthening good governance and corporate integrity; promoting organizational culture through the development, care, and well-being of our team, communities, and clients; adopting a proactive attitude for environmental changes, integrating them in the decisions of DCV and ensuring the proper and ongoing operation of services, creating trust in the financial market.

The policy will be accompanied by an action plan establishing the initiatives, temporality, and indicators to be implemented according to each pillar and dimension. The update of this plan will be reviewed annually by DCV's Board of Directors through its Culture and Sustainability Committee in their opening session each year.

The General Manager said that "the main challenge today is innovating in services, anticipating to the interests of our clients, and integrating sustainability in our daily tasks. All the above together with a technology transformation done with the highest security and transparency standards, under the perspective of integrity and cybersecurity."

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The company signed an agreement of triple cooperation with Corporación Juntos por la Infancia and Corporación Hogar de Menores Cardenal José María Caro for education, recreation, and community development programs.

According to the sustainability policy of Depósito Central de Valores, the company is committed to promoting the development, care, and well-being of its team, communities, and clients through excellence, respect, and cooperation.

Considering this, DCV aims at creating a positive impact in communities. The company recently signed an agreement of triple cooperation with Corporación Juntos por la Infancia and Corporación Hogar de Menores Cardenal José María Caro, whose purpose is to create education, recreation, and community development programs.

Erika Barrios, Organizational Culture and Development leader of DCV says that one of the social responsibility actions undertaken is their relationship with the environment through corporate volunteer work. "This reflects our commitment to vulnerable communities and the creation of long-term relationships to create positive social impacts in the pursuit of social development in the country". 

The cooperation agreement formalizes the commitment of DCV to participate in the "Juntos por la Infancia: una empresa, una residencia" program to benefit almost 40 boys, girls, and adolescents that live in the home and with whom it has related through different initiatives since 2023.

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