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Business Continuity

In pursuit of high standards, DCV develops its Business Continuity Management, strengthening its governance, methodologies and policies that help the organization implement mechanisms allowing for the services to remain available and, upon potential operational failures, having effective, imperceptible and transparent measures for the participants and stakeholders.

If you need to activate any alternative response mechanism due to the occurrence of a major incident, please visit our website, www.dcv.cl, or request further information at the Customer Service Desk (MAC), at the telephone +56 223 939 001, email This email address is being protected from spambots. You need JavaScript enabled to view it., and at Shareholders’ Service, at the telephone +56 223 939 003, email This email address is being protected from spambots. You need JavaScript enabled to view it..

If you do not have a corporate email or landline, please contact us through the website www.dcv.cl, email address This email address is being protected from spambots. You need JavaScript enabled to view it. and/or This email address is being protected from spambots. You need JavaScript enabled to view it., and at the mobile phone numbers +569 9099 4839 / +569 9099 4842.

In order for our stakeholders to be informed of the company’s Business Continuity Management, DCV makes available the following general guidelines and main milestones of the business continuity management system, through the following documents:

descargarpdf02-1 Download Business Continuity Presentation (Spanish only)
descargarpdf02-1 Download General Business Continuity Guidelines in DCV (Spanish only)

If you would like to have access to the policy of the business continuity management system, please request it to our Customer Service Desk, and we will gladly deliver it to you.

For further information on the business continuity management system, please contact Mr. André Medel C., head of business continuity and information security, at the telephones +562 2393 9352/+569 6229 5077, email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

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Client´s Help Desks

Nº DEPOSITORS
(562) 2393 90 01
Monday - Friday
9:00hrs. - 18:30hrs.

Nº SHAREHOLDERS
(562) 2393 90 03
Monday - Thursday
9:00hrs. - 17:00hrs.
Friday
9:00hrs. - 16:00hrs.

Our Offices

DCV
Apoquindo Avenue 4001
Floor 12, Las Condes.

DCV REGISTROS
Huérfanos 770 Floor 22,
Santiago Centro.

Monday - Thursday
9:00 hrs. - 17:00 hrs.
Friday
9:00 hrs. - 16:00 hrs.