Business Continuity

In pursuit of high standards, DCV develops its Business Continuity Management by strengthening its governance, methodologies, and policies, all of which help the organization implement mechanisms allowing for the services to remain available. Thus, in case of potential operational failures, it allows having measures that are effective, imperceptible, and transparent for the participants and stakeholders.

In case you need to activate any alternative response due to the occurrence of a major incident, visit our website www.dcv.cl or request further information at our Customer Service Desk (MAC) at +56 223 939 001, send us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or contact our Shareholders Service at +56 223 939 003, e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

If you do not have a corporate email or landline, the contact will always be through the website www.dcv.cl and to the email address This email address is being protected from spambots. You need JavaScript enabled to view it. and/or This email address is being protected from spambots. You need JavaScript enabled to view it., and at the mobile phone numbers +569 9099 4839 / +569 9099 4842.

In order for our stakeholders to be informed of the Company’s Business Continuity Management, DCV makes available the following general guidelines and the principal milestones of the business continuity management system, through the following documents:

Business continuity management system (2021)

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General guidelines for the business continuity management system

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If you would like access to the policy of the business continuity management system, please request it through our Customer Service Desk and we will gladly deliver it to you.

For further information on the business continuity assistant manager system, you may contact the deputy risk and business continuity manager, Mr. André Medel C., at +562 2393 9352/+569 6229 5077, e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..


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