Certificates

Withdrawal

Those shareholders who wish to withdraw their certificates must request that they be printed from their registered email address, through a simple letter, or at our offices. Afterwards, they make collect them personally at our offices.

If shareholders cannot come to our offices, they may grant a POA through a private notarial instrument, authorizing a third party to collect the certificates; or they may request that the certificates be sent by mail through a certified letter attaching the Certificates delivery request form. Please consider that your signature must be registered (for more information, check the Signature Registration module).

Loss or invalidation

In the case of loss, theft, or other similar circumstance that leads to the invalidation of a shares certificate, shareholders must do the following according to article 21 of the Regulation of Law 18046:

Corporations listed on the Stock Exchange

  • Shareholders must publish information about the invalidity of the corresponding certificate in an online or physically widely-circulated newspaper.
  • The following is suggested for the abovementioned publication:

"Certificate No.__________ for _______ shares of (Company Name) that belongs to (Shareholders' Name and ID Number) is invalid.

  • On the publication date, they must buy three copies, cut the entire page, highlight the information, or print three copies.
  • Send the notification letter to the Stock exchanges and a copy of the newspaper where the information was published. Copies of the notification letter will be sent for Stock exchanges to stamp them as a receipt confirmation.
  • Lastly, shareholders must send a letter signed by the shareholder or legal representative to DCV Registros S.A. informing them about the loss of the shares certificate(s) with the newspaper publication and a copy of the stamped receipt confirmation from the corresponding Stock exchanges.

Corporations not listed on the Stock Exchange

  • Shareholders must publish information about the invalidity of the corresponding certificate in an online or physically widely-circulated newspaper.
  • The following is suggested for the abovementioned publication:

"Certificate No.__________ for _______ shares of (Company Name) that belongs to (Shareholders' Name and ID Number) is invalid.

  • On the publication date, they must buy a copy of the newspaper and cut the entire page, highlighting the information.
  • Shareholders must send a letter signed by the shareholder or legal representative to DCV Registros S.A. informing them about the loss of the shares certificate(s) with the newspaper publication.

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