The 2013 study was performed from among a sample of 60 DCV clients, 40 DCV Registros clients and 20 key players with the purpose of determining the degree of knowledge and closeness clients and key financial market players have in relation to DCV.

 
The results were satisfactory and expected given the continuous work the Company undertakes to inform of its activities and contribute to the innovation and development of the market wherein it operates. 94.6% of respondents regard DCV as an important institution within the modernization of the financial system, being trust, security, automated and dematerialized processes the spontaneous reasons most mentioned to define DCV as a relevant entity concerning modernization. Its role as securities custodian is widely acknowledged, and its custody and settlement services along with the administration of the shareholders registry are the items that clients relate most to the entity.

 
The main benefit of operating with DCV today, and which respondents freely state, is security and trust, followed by the agility of operations and the transparency contribution to the financial system.  Consequently, with the efforts made by the Company, these are the attributes rated best by clients, obtaining the marks 6.4 in security of the transactions, 6.0 in promptness and immediacy of the services and 6.5 in transparency and trust in the entity.  This result is extremely important for DCV as it confirms that the efforts made in the continuous improvement of services have a positive impact on the image clients have of the Company and its services.

The positive impact of this is further confirmed when observing the general evaluation of DCV, where 80% of respondents rate with mark 6 and 7, once again placing the Company within levels of excellence. The reasons for this evaluation are attributed to efficient systems and processes, trust and security, absence of problems, and quality of the services.

The appreciation was also highly positive at the moment of evaluating the principal service provided by the Company; the role of holding and administrating securities and settling transactions was 93.3% rated with marks of 6 and 7, maintaining a steady increase in the evaluations through the years.
 
The indicators place the Company in levels of excellence relating to the brand and services image. However, clients are more demanding every day and DCV is aware of these demands, therefore, we face the challenge of improving in aspects such as making a continuous contribution to the innovation and development of the financial market, improving the computer systems and prevention of failures, speeding up processes and further enhancing the service provided by the call center help desk. 

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