Bulletins

Important Information on Canceling Orders at DCV

Dear Depositors,

As informed by DCV in circular 339 of December 15, 2021, to facilitate transactions starting January 2, 2022, DCV is working with the notification of equity deposits and withdrawals in digital format and with the previous registration of those transactions in the DCV Evolution application (taking deposit and withdrawal orders).

To reduce errors and potential discrepancies when receiving those forms, DCV informs the following:

  • Once the depositor sends an email to custodia_This email address is being protected from spambots. You need JavaScript enabled to view it. (the only channel that receives those transactions), we request not canceling the order informed to DCV without first sending a notification to the same email address where the form was sent. The process to cancel an order may only take place after approval from custody. This way, we will ensure that orders are in the correct status to avoid inconsistencies and processing errors.
  • Depositors are responsible for checking the status of the deposit and withdrawal orders created in DCV Evolution that have not been sent to DCV Custody to be processed. In this case, the depositors can cancel these without prior notice to DCV to release balances (in the case of withdrawals) and keep the consistency of the current orders (in the case of deposit orders).

 

 

For more information, please contact our customer service channels:
DCV
 
Email  This email address is being protected from spambots. You need JavaScript enabled to view it.
Help Desk (Phone) +56 22 393 9003

 

 

Kind regards,
DEPÓSITO CENTRAL DE VALORES S.A.,
DEPÓSITO DE VALORES