DCV was invited by the Commission for the Financial Market (CMF) to participate in the proposal preparation process regarding future Fintech regulation. The challenge was addressed in group sessions during the final months of 2018, with the purpose of commenting on how a regulatory framework for companies in the Fintech market could be developed.

“We are trained to think in quality of service so our clients can perceive the benefits from this effort. This goes beyond a specific measurement, it is a work style that is reflected in determined activities that seek continuous improvement and commitment to doing a good job”, explains Juan Carlos Melys, Commercial Assistant Manager.

128 new clients joined the Depósito Central de Valores in its different lines of business during 2018, a year that was marked by relevant figures in terms of the deposited portfolio’s total balance, which reached 9,120.6 million UF and more than 4,000 pledge registries that were recorded into the guarantees service.

The Depósito Central de Valores decided to go one step further in strengthening its corporate integrity. For 10 years there has been a Corporate Integrity group focused on employees, who have a channel on the company’s intranet for queries and complaints, which is being managed by an external company in order to guarantee confidentiality.