DCV Registros makes a positive review of the first half of 2017 - Depósito Central de Valores

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If DCV Registros had to take the test, it would be among the best of its class. This is the result of the latest Service Quality survey, performed by Adimark between April and June of this year, where it scored an average of 6.8 in customer service, infrastructure and customer satisfaction. These high scores are no accident. DCV Registros, an affiliate of Depósito Central de Valores, has been focusing on making significant progress to address the new needs of the shareholders. "This result validates the concern of our organization: for our staff to be properly trained and have the technical skills to meet customer requirements," explained Claudio Garín, Operations and Services Manager. .. :: Figures Between January and June of this year, DCV Registros managed 208 shareholders meetings, a figure representing a 17.5% increase compared to the same period of 2016. The efficiency, safety, promptness and constant concern for technological support have been essential in achieving these positive results. "We have a well-organized structure, qualified personnel and deep knowledge in these events, as well as new systems enabling us to handle a significant increase in the number of shareholders meetings we manage" said Garín. In relation to the number of registries managed as at June, it also grew significantly: by 27.4% during the first half of the year, compared to the first half of 2016. Meanwhile, dividends distributed between January and May of 2017 totaled $ 2,431,101,308,663, $ 743,037,706,852 of which were paid by DCV Registros, and the difference by the respective issuers. In this line, DCV Registros has developed all functionalities required for the process to be handled in a comprehensive manner, from the calculation to the payment of dividends, with staff qualified to generate the distribution of payments, according to the customers’ needs, through its internal platform and to the bank in a secure manner. ..:: The challenges Since the change in tax laws, effective as of January 1st, 2017, we are waiting for some specific definitions in order to decide how DCV Registros will address the dividend payment process of nonresident investors. “This is company that needs to have standardized processes, in order to meet the requirements of our many clients, and this year we expect to release a new way to generate the registration and transactions reports issuers and depositors require”, emphasized Garín. Therefore, one of the most immediate improvements we are working on is for these customers to receive the information directly at their electronic in basket. Another project we are working on is improving the management of corporate events, for information to be better protected and to allow greater traceability in the various stages of the service, which goes hand in hand with the development of the new ways of serving new segments of customers, concluded the executive. DCV News

If DCV Registros had to take the test, it would be among the best of its class. This is the result of the latest Service Quality survey, performed by Adimark between April and June of this year, where it scored an average of 6.8 in customer service, infrastructure and customer satisfaction.

These high scores are no accident. DCV Registros, an affiliate of Depósito Central de Valores, has been focusing on making significant progress to address the new needs of the shareholders.

"This result validates the concern of our organization: for our staff to be properly trained and have the technical skills to meet customer requirements," explained Claudio Garín, Operations and Services Manager.

.. :: Figures

Between January and June of this year, DCV Registros managed 208 shareholders meetings, a figure representing a 17.5% increase compared to the same period of 2016.

The efficiency, safety, promptness and constant concern for technological support have been essential in achieving these positive results. "We have a well-organized structure, qualified personnel and deep knowledge in these events, as well as new systems enabling us to handle a significant increase in the number of shareholders meetings we manage" said Garín.

gc garin01 ing

In relation to the number of registries managed as at June, it also grew significantly: by 27.4% during the first half of the year, compared to the first half of 2016.

Meanwhile, dividends distributed between January and May of 2017 totaled $ 2,431,101,308,663, $ 743,037,706,852 of which were paid by DCV Registros, and the difference by the respective issuers. In this line, DCV Registros has developed all functionalities required for the process to be handled in a comprehensive manner, from the calculation to the payment of dividends, with staff qualified to generate the distribution of payments, according to the customers’ needs, through its internal platform and to the bank in a secure manner.

..:: The challenges

Since the change in tax laws, effective as of January 1st, 2017, we are waiting for some specific definitions in order to decide how DCV Registros will address the dividend payment process of nonresident investors.

“This is company that needs to have standardized processes, in order to meet the requirements of our many clients, and this year we expect to release a new way to generate the registration and transactions reports issuers and depositors require”, emphasized Garín.

gc02claudio garin ing

Therefore, one of the most immediate improvements we are working on is for these customers to receive the information directly at their electronic in basket. Another project we are working on is improving the management of corporate events, for information to be better protected and to allow greater traceability in the various stages of the service, which goes hand in hand with the development of the new ways of serving new segments of customers, concluded the executive.

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