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With the launch of the Service Experience Barometer, the company redefines the way in which it measures and enhances internal relationships, promoting a more collaborative and agile culture oriented to the requirements of the people and teams of DCV.
Depósito Central de Valores (DCV) takes a new step in its organizational evolution by transforming its historical Internal Satisfaction Index (ISI), used for more than a decade, into the innovative Service Experience Barometer (SEB). This new tool not only focuses its evaluation on internal relationships but also reinforces the core values of Gen DCV: Transformation, Agility, Collaboration, and Customer Centricity, pillars that guide the organization's day-to-day operations.
In short, the purpose of the SEB is to optimize the measurement of the service experience that the different areas deliver to employees. The model focuses on behaviors that strengthen the collaborative culture and how they impact a more effective and connected management.
"This new tool is a statement of principles. It promotes constant reflection on how we relate to each other and how we can continue building a stronger, more agile, and connected organization with our employees through collaborative work," says Sandra Valenzuela, DCV's People and Culture Manager.
Among the main innovations of this barometer is the ability of internal clients to define which area they wish to evaluate, allowing a more strategic and personalized perspective. In addition, the focus shifts from one-off tasks to a comprehensive assessment of entire departments, prioritizing those with a critical impact on the operation.
Another key aspect of this new system is its collaborative nature. The evaluations are carried out as a team, which promotes the exchange of ideas, the joint identification of problems, and the proposal of solutions. This process, in addition to generating valuable data for decision-making, also fosters a space for collective learning and organizational innovation.
With the launch of the Service Experience Barometer, the company redefines the way it measures and enhances internal relationships, promoting a collaborative, agile, and people-oriented culture. We also thank all those who participated in this process and shared their comments, as their vision is fundamental to identifying opportunities for improvement and strengthening our organizational culture.
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