As every year, Depósito Central de Valores carried out its training cycle aimed at users of DCV services. However, an innovation in line with the new times was introduced during 2016: Webinar, a method providing remote connection with customers and direct interaction.

More than 100 people were trained in various topics addressed by the cycle, such as: security manager, custody module, treasury module, reports, electronic pledge registry, DCV invoicing, among others.

The webinar system is here to stay, with the following benefits:

Customers believe its greatest benefit is that it is easy to access and comfortable, since training can be done from their office desk, reducing travel time and enhancing productivity.

Additionally, Webinar has been a very useful tool for the Commercial area, since it can reach a greater number of people per session, anywhere in the world, eliminating barriers between countries, through a remote connection to any country of the region (Colombia, Peru, etc.) as elsewhere in the world. In fact, this system made possible training customers that are physically in Colombia, who could have not been trained otherwise.

Another advantage is that it is very simple to "customize" a session should a client require, organizing an additional meeting without the need to wait for a greater number of attendees for the session to take place.

The tool provides a simple interaction between the lecturer and the attendees, as well as between the attendees, since it has mechanisms to ask questions verbally or by text, thus making it possible to answer the questions on the spot.

During 2017, DCV will continue using this innovative training tool, aimed at increasing the number of participants, providing customers a simple and flexible method.

 DCV News January 2017