An increase in the number of people that assess DCV service with excellent marks and a decrease in the average problem rate, were the main advances reflected by the survey performed each year by DCV between the months of March and December through Adimark in order to assess the quality of service.

Global satisfaction with DCV services was assessed with an average mark of 6.3 on a scale of 1 to 7.  Although it is the same average mark obtained in 2014, the number of people who assessed DCV service in 2015 with marks 6 and 7 was 90% as opposed to the 86% recorded the previous year, which from a statistical standpoint, represents a significant difference in the level of satisfaction perceived by clients.

Another result of the 2015 survey – which considered a universe of nearly 350 operators of DCV platform of all client-companies – is the significant decline in the average problem rate, 20%, 6.4 points below the 26.4% of the year 2014.

“The good results of the study are the product of the effort made by DCV for continuous improvement. Having these high marks for so many years in a row is not random, but the result of dedication and well-performed work”, said Claudio Garín, Manager of Operations and Services.

For DCV, excellence in the service is pursued on a daily basis and is framed within a strategic plan that defines many activities in different areas that allow monitoring and responding to clients’ needs.  Some of these activities are: familiarization meetings, user committees, training cycles, market commitments,  meetings for the analysis of study results, service monitors from the technological area, response-time control, among others.