EN 
ES 
Dear Depositors,
Depósito Central de Valores S.A. (DCV), and its subsidiary DCV Registros wish to inform about the return-to-work plan for our offices and customer service.
Considering that we are currently in Phase 4 of the Covid-19 National Plan, we will open the office to the public on business days at Santa María Tower (Avenida Los Conquistadores 1730, floor 24).
We would like to remind you that Custody related services will be provided with booked appointments at
The preceding is only for the services previously informed in the Newsletter of July 29, 2020.
Beginning Monday, September 20, 2021, our offices will be open to the public as follows:
- Shareholders Service Department (hall): Monday - Friday from 10:00 a.m. to 2:00 p.m.
- Custody (office): Monday - Friday from 10:00 a.m. to 2:00 p.m.
- Equity deposit and withdrawal forms: Digital format will continue being used until further notice. Monday - Friday from 09:00 a.m. to 1:00 p.m.
Prevention Measures when visiting our offices:
We request all of our clients to take into consideration the prevention measures being implemented and respect at all times the prevention signs installed when visiting our DCV offices located at Nueva Santa María tower, Av. Los Conquistadores 1730, floor 24, Providencia.
- Prevention Measures when visiting our offices:
- Masks must be worn at all times.
- All visitors must carry their I.D. cards.
- If needed, all visitors must carry their movement e-pass provided on the Police Office’s website.
- All visitors must identify themselves at the entrance hall (floor -1) with the receptionist of DCV Registros, who will provide a visitor access card to enter the 24th floor.
- Once on the 24th floor, visitors must hand the access card to the security officer.
- Only those people requiring in-person services may visit our offices, and they may not be accompanied by other people or children, except in cases where their assistance is needed.
- All people must undergo a temperature check at the entrance, use hand sanitizer, and show their I.D. card.
The recommended physical distance of 1.5 meters must be maintained at all times. - Once the appointment has concluded, visitors must leave the premises immediately.
- Consuming food or beverages on site is not permitted.
The following people may not enter floor 24
- People that report more than 37.8° C in their temperature check.
- People that are not wearing masks. If visitors do not have a mask, a disposable one will be provided.
- Those people that do not have a booked appointment.
For more information, please contact:
Shareholders Service Department.
