Client´s Help Desks
ATTENTION SHAREHOLDERS AND ISSUERS
(562) 2393 9003
Monday to Thursday from 9:00 a.m. to 5:00 p.m. Friday from 9:00 a.m. to 4:00 p.m.
Public attention office: Av. Los Conquistadores 1730, 24th floor, Providencia.
Office hours are Monday through Thursday from 9:30 a.m. to 5:00 p.m., Friday and holiday eves from 9:30 a.m. to 4:00 p.m.
It is required to request a reservation of time for attention in offices to the email firstname.lastname@example.org or phone +56 22 393 9003.
You must enter DCV’s web site, select the link “My account” located at the side in the module “Client Access”-->Select the Digital Certificate option --> Enter user code and password (the password must be entered twice), select the company (in case you are authorized by more than one) --> Select the option attach digital certificate --> select current digital certificate installed in the user’s PC -->Continue.
You must enter DCV’s web site, select the link “Issues Central Registry” located at the side in the “Access to Clients” module --> from there, you will enter the User’s Site.
To access this section, the user must have been assigned the “Issuance Consultant – SADE” profile.
You must access DCV’s web site, select the link “National Custody” located at the side in the “Clients Access” module --> Treasury --> Accounts.
Once the current account has been registered through this option, you must access the option Charge Instructions of the same menu to relate the account to the expirations.
You must access DCV’s web site, select the link “Security Administrator” located at the side in the “Clients Access” module --> enter user code and password --> Operators --> See List of All Users
You must enter DCV’s web page and select the link “Security Administrator” located at the side in the “Clients Access” module, option Profiles --> enter user code and password --> Profiles à Filter by Service --> User Type and Profile Type --> Search
Users must be enabled with the Custody Operations Importer profile, having sent the FRIC form specifying the type of file they need to send.
The format of this file is requested by mail to the Customer Help Desk: email@example.com.
We can upload it to the portal once it has been updated.
You must subscribe an Adhesion Contract and send the Forward Contracts Centralized Registry Form, both available in DCV’s web site, in “Services” main menu --> “Forward Service”; once inside, select the link Contracts and search for the form within the list.
To verify any document or requirement that the shareholder sends to us through a request they have signed.
It depends on the issuer; in general, the dividend policy is reported in the shareholders’ meetings.
Advising of your current account, savings account, sight or RUT account, Payment in the Office, Check by Registered Mail.
You must indicate a personal bank account, which will be registered as the mode of payment for future dividends of the company you register shares with, to that date.
The shareholder’s Web site /DCV Registros Participants access is an agreement and you can request it by mail, letter, in person or by telephone, and it allows inquiries about balances, account statements (historical), dividends, quantity of securities.
You may print the account statement, tax and investment certificate.
The access to the Web page is free. It is mainly informative, without the possibility of making modifications or transactions.
This Access works with the Explorer Internet Navigator, with any version not exceeding 9.
Once you receive this contract, you must return it by the same means to Av. Los Conquistadores 1730, 24th Floor, Providencia, Santiago, addressed to: Shareholders Service to proceed to enable the password. Inside the mentioned contract you will find the procedure to register your user id and password.
Request a list of legal information to be submitted to firstname.lastname@example.org, telephone 223 939 003 or in person at the DCVR offices located at Av. Los Conquistadores 1730, 24th Floor, Providencia, Santiago, from 9:00 a.m. to 5:00 p.m. Thursday and Friday from 9:00 a.m. to 4:00 p.m.
a) Through a stockbroker.
b) You may make an over-the-counter transfer, provided the transfer has a buyer and 2 witnesses of age, at the DCVR premises located in Av. Los Conquistadores 1730, 24th Floor, Providencia, Santiago, in continuous hours from 9:00 to 17:00, Monday through Friday.
c) Before a notary public, with the appearance of buyer and vendor.