DCV Evolution News N° 31 "Improvements and New Customer Service Channels"

Dear Depositors,

At DCV, we continue moving forward in the activities scheduled before the start of the DCVe Platform services on Monday, June 20, 2022.

We would like to inform you about the changes that we have made to improve the experience and expeditiousness of our customer service.

New customer service channels will be available for market tests to provide support on questions regarding the DCVe Platform on  May 23, 2022.

  1. Web Chat: Available at www.dcv.cl.
  2. WhatsApp: Contact us at +56945653790. We will provide you with information on the status of our services directly to your cell phone.

In addition, starting May 30, 2022, changes will be implemented to our Help Desk (Phone) to improve our customer experience and provide faster service from our agents. These changes include:

  1. Participant code request. Similar to our new DCVe Platform, this information is essential to identify our clients. Please check and verify your company code in the list available in this document.
  2. Let us know the reason for your call in advance. In this way, we can assign an agent to address your needs.

We continue moving forward and preparing ourselves for one
of the greatest modernizations in the market in the last 10 years.

 

Please check and verify your company's participant code.

HERE

Should you have any questions, please contact your executive or send us an email to:

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Kind regards,
DEPÓSITO CENTRAL DE VALORES S.A., 
DEPÓSITO DE VALORES


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