Depósito Central de Valores welcomed this year with a historical record. Last April, amounts held in custody peaked (both locally and internationally) at 8,329 million UF (equal to about US$ 333 thousand million). On the other hand, international custody totaled US$1,833 million, a 12.8% increase compared to the preceding month, and a 7.5% increase compared to 2016.

The arrival of new depositors, the issuance of government bonds and an increased activity of General Fund Administrators (AGF), are among the factors that drove this record.

Another service success factor is the InterMAC – the customer service area for national clients operating international custody services-, the exclusive customer service unit supporting all back-office tasks, with employees experienced in international transaction settlement, thus ensuring business continuity.

“Good results are also part of DCV’s proposal of value to provide services meeting the specific needs of each customer, and to the relation that DCV has developed with its customers through InterMac”, explains the head of International Operations, Ana María Cáceres.

Major Developments

DThroughout this year, the International Custody service has undergone major improvements, aimed at fulfilling its commitment to provide the infrastructure required to provide its depositors with an excellent service, which has been evidenced in the good results.

Ana María states that “the idea is to provide a personalized service, customized to the client, on a permanent basis. It is our added value, and, to that end, we work with the business area to review specific requirements”.

This proximity has been reflected in the customers’ evaluation of the service “clients evaluate the company, through a study conducted by Adimark, and during the past years, we have always gotten excellent grades and scores”, adds the executive.

Among the technological improvements implemented this 2016, we can mention FROI; internal work was automatized in order to free-up capacity and thus undertake further commitments with the customer regarding the rendered service, which has allowed facing the gradual increase of transactional volumes.

What lies ahead

Regarding projections for 2017, Ana María Cáceres states that “we are always looking for new services: intraday settlement facility, technical Netting (cleared transactions), and we are looking forward to provide customers with Euroclear’s Fundsettle platform, in order to facilitate the depositors’ transactions in international mutual fund shares.  

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