Raúl Bustos, who has been President of the DCV Surveillance Committee for over 18 years, pointed out that “our job is to watch over the depositors’ interests, exercising all powers within our capacities legally granted to us”. This Committee is formed by five members who are chosen in the depositors’ annual assembly.

Since mid-2012 and fully operational as of this year, Depósito Central de Valores (DCV) started a plan to attract new participants, where the main objective is to capture clients who don’t know the entity and who use other entities for the custody of their instruments. The idea is that these potential clients see the benefits and infrastructure which they could access by being part of the institution.

In May 2012 the new ARA Program began to be provided: Organization, Clients and Regulation of DCV Registros (DCVR), intended for all its employees. Planned with 105 hours, this course will be completed in August of this year and its principle objective is to cover a series of needs of DCVR employees in terms of better understanding of how their specific tasks and each of the areas belong in contributing to the overall achievement of service delivery to clients.

Depósito Central de Valores (DCV) once again began this 2013 with a significant emphasis on the quality of the service it provides to its clients. Various studies are carried out each year to measure the performance of the systems in order to detect and correct on a timely basis any negative incidents that arise, and which deviate from the standards of excellence in the service.