Message from the General Manager

2023 has been a year filled with lessons. Besides consolidating our new services platform (DCV Evolution), we have worked closely with our clients by creating depositors' committees and bilateral relations. We have learned about everyone's reality and the different needs of the industries that DCV services. We have challenged ourselves to provide value, generating efficiency through different initiatives in place and where, without a doubt, our clients have been key to perfecting ideas and putting them into practice.

Our commitment for 2024 is to continue moving along this path, improving our services and their quality. We will not stop in this quest to provide a service for everyone's needs and those of the market in general.

DCV Registros, the subsidiary of DCV that has been administering shareholders' and investors' registers for 19 years, continues growing and currently has more than 800 shareholders' registers from corporations and investment fund investors. The subsidiary ends the year with 162 shareholders' and investors' meetings where the strength in the processes and information security are the most valued attributes by our clients.

During 2023, we have strengthened our focus on our clients and their needs, being the strategic pillar that has motivated a series of changes within the company. Some examples include reinforcing our customer service channels by connecting through a team of account managers who have learned to identify their needs and provide support in their daily tasks, thus providing close, direct, and agile communication.

The capital market's ecosystem has seen in DCV several aspects that add value and are not restricted to traditional services but are also related to structuring specific solutions required by the market that foster its development.

We will continue moving along this path and will not stop in our quest to continue adding value for our clients and the market.

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