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In pursuit of high standards, DCV develops its Business Continuity Management by strengthening its governance, methodologies, and policies, all of which help the organization implement mechanisms allowing for the services to remain available. Thus, in case of potential operational failures, it allows having measures that are effective, imperceptible, and transparent for the participants and stakeholders.
In case you need to activate any alternative response due to the occurrence of a major incident, visit our website www.dcv.cl or request further information at our Customer Service Desk (MAC) at +56 223 939 001, send us an e-mail at
If you do not have a corporate email or landline, the contact will always be through the website www.dcv.cl and to the email address
In order for our stakeholders to be informed of the Company’s Business Continuity Management, DCV makes available the following general guidelines and the principal milestones of the business continuity management system, through the following documents:
Business continuity management system (2023)
General guidelines for the business continuity management system
If you would like access to the policy of the business continuity management system, please request it through our Customer Service Desk and we will gladly deliver it to you.
For further information on the business continuity assistant manager system, you may contact the deputy risk and business continuity manager, Mr. André Medel C., at +562 2393 9352/+569 6229 5077, e-mail
