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Service Quality

Service Quality

We are committed to providing an experience that aligns with our clients’ expectations. To achieve this, we have defined the four key attributes that shape the end-to-end experience our clients have with us.

Experience Seal

Service Quality Reports

Figures that demonstrate our commitment to the industry

DCV Certifications

Our certifications reflect our ongoing commitment to delivering excellent service.


Great Place To Work

CIA-II

ISO 19011

ISO 27035

ISO 31000

The Information Systems Audit and Control Association (ISACA) grants CISA (Certified Information Systems Auditor) certification to members of DCV’s internal audit team.

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CISA

Norma ISO 27001

The Quality Assessment certification, provided and authorized by the Institute of Internal Auditors (IIA Global), for internal auditing processes reflects the Controllership Department Management team’s commitment to meeting International Standards for Internal Auditing Professional Practices and continuously improving their quality, professionalism, and best practices.

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Internal Auditing QA (Quality Assessment) Certification

Thomas Murray A+

ISO 22301

BH Compliance Limitada has certified that Depósito Central de Valores and DCV Registros have implemented a Crime Prevention Model as required by Laws 20393 and 21121 in relation to their situation, size, line of business, revenue, and complexity.


This certification provides directors with information on compliance with their oversight duties before the CMF (Financial Market Commission), shareholders, and the Public Prosecutor's Office, thereby reducing the risks of sanctions, fines, and public exposure.

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Certificate of Adoption and Implementation of the Crime Prevention Model

AT 320 (SSAE-18) and AT 205