How can a shareholder withdraw their share certificates?

A shareholder wishing to withdraw their share certificates must request their printing via their registered email, by a simple letter, or in person at our offices (for more information visit “Customer Service Channels“). After this, they must appear in person to complete the withdrawal. If the shareholder is unable to appear in person, they must grant a notarized private power of attorney authorizing a third party to withdraw the certificates on their behalf. Alternatively, they may request delivery of the certificates by certified mail by submitting the “Certificate Delivery Request” form. It is important to note that this document must contain the registered signature of the shareholder (see the Signature Registration module for more information).