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Operating hours of offices for custody and DCV Registros during September 2020

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kbcr bol dcv 28 05 2020 esp

 Dear Depositors,

The Depósito Central de Valores S.A. (DCV) and its affiliate DCV Registros inform on the start of the implementation of the return plan to offices and customer service.

We remind you that customer service associated with custody will conducted upon appointment at This email address is being protected from spambots. You need JavaScript enabled to view it., while the respective appointment for the services associated with DCV Registros must be made at This email address is being protected from spambots. You need JavaScript enabled to view it..

The hours of attention will regard the services and procedures previously informed and described in the  bulletin of July 29th, 2020..

Las Fechas y horarios de atención serán:

Wednesday 2nd, Friday 4th, Monday 7th, Wednesday 9th and Friday 11th of September from 10:00 to 14:00 hours.

Preventive measures for customer service:

We ask all clients to consider the protection measures that are being implemented and at all respect times the preventive signage installed. This is applicable for all people who attend DCV’s offices located at Torre Nueva Santa María, Av. Los Conquistadores 1730, 24th floor, District of Providencia. The use of a mask is mandatory at all times.

  • All people must carry their identity card.
  • All people must identify themselves in the entrance hall (floor -1) with the DCV
  • Registros receptionist, who will give them a magnetic card that allows their entry to the 24th floor.
  • Once you enter the 24th floor, you will need to hand over the magnetic card to the security guard.
  • Only people who carry out the procedure may enter; the entry of companions or minors is prohibited, except in cases where assistance is needed.
  • All people must undergo temperature control at the access totem, follow the instructions for hand washing, and show their identity card.
  • Maintain at all times the recommended physical distance of 1.5 meters between people.
  • Once the procedure is completed, the individual must leave immediately.
    The consumption of food or drinks is not allowed.

Those who will not be allowed to enter the 24th floor

  • People who register temperatures greater than 37,4 ° at the temperature control.
  • People who are not wearing a mask. If the client does not bring their own, they will be given a disposable one.
  • People who do not have a previously confirmed reservation request.
For more information please contact
Shareholders Attention
This email address is being protected from spambots. You need JavaScript enabled to view it. I +56 223 939 003



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Client´s Help Desks

(562) 2393 90 01
Monday - Friday
9:00hrs. - 18:30hrs.

(562) 2393 90 03
Monday - Thursday
9:00hrs. - 17:00hrs.
9:00hrs. - 16:00hrs.

Our Offices

Apoquindo Avenue 4001
Floor 12, Las Condes.

Los Conquistadores Avenue 1730, Floor 24, Providencia, Santiago

Monday - Thursday
9:00 hrs. - 17:00 hrs.
9:00 hrs. - 16:00 hrs.