A New Forward Service is Born

Depósito Central de Valores (DCV) announced the launch of its new Forward service, a platform built to serve a strategic segment of the financial market.

The process, led by the Technology Product and Business Development Management, along with other company support teams and DCV clients—whose feedback was crucial to the platform’s design—was developed under strict business continuity standards and in ongoing coordination with the involved market players.

For DCV, this project was conceived from the beginning as a collaborative effort with clients, who participated in testing, training, and adjustments throughout the process. “One of the important aspects is how we incorporated recommendations, best practices, and direct user experience. That ensures that the result is aligned with their expectations and needs,” says Fernando Ormeño, Business Leader at DCV.

The installation of Forward is part of the company’s digital transformation strategy, which aims to strengthen its role in developing critical infrastructure for the financial market while offering modern, secure, and efficient solutions.

One of the biggest challenges of the process, according to Ormeño, was to “make the new system intuitive so that each user could improve their experience with the forward contract registration service.” To ensure the quality of the migration, multiple validation steps were implemented, enabling early detection of issues and better decision-making.

During the start-up phase, a thorough schedule of technical checks and customer reviews was implemented. “The institutions were given the opportunity to review their balances on the new platform and compare them with the information from the previous one. “We are reinforcing confidence in the operation,” says Ormeño.

The Forward service includes several key improvements. It provides the ability to group funds for General Fund Administrators (AGF) and allows Pension Fund Administrators (AFP) to conduct their transactions in a consolidated manner. Additionally, the subscription process for all contracts has been centralized.

With this milestone, DCV reaffirms its commitment to moving forward alongside the industry, aiming to provide reliable solutions at the forefront of technology for the development of the Chilean financial system.

One month after its launch on August 11, this service has already gained five new clients. They have positively evaluated their experience, reaffirming DCV’s commitment to advancing alongside the industry by offering reliable, cutting-edge solutions for the development of the Chilean financial system.